1 Why don't I see all of my recent purchases listed?

2 Why didn't I receive a text message/email about my latest purchase?

3 Why is the refund amount shown here different to the amount paid to my credit card?

4 Why did I receive less than the refund amount shown here?

5 Where can I get my Tax Free Form stamped by Customs?

6 Can I chose which currency to receive my cash refund in?

7 How do I mail back my Tax Free Form?

8 Where do I find more information about Tax Free Shopping?

9 I've received a text message/email confirming my refund has been paid. Why can't I see it in my credit card account?

10 When will I receive my refund?

11 Why do I need to set a refund reminder?

12 I collected my refund before I left the country. Now my credit card has been charged with the refund value and fees. What can I do?

13 Why are you contacting me? How does Global Blue manage my personal data?

14 Why is my refund status Needs Customs Stamp? I have obtained Customs approval on my Tax Free Form.

15 I received my refund in store when I purchased the goods (Fast Refund). Do I need to get Customs approval?

16 Your refund status explained: Voided

17 Your refund status explained: Refund Pending

18 Your refund status explained: Rejected by Customs

19 Your refund status explained: Payment rejected

20 Your refund status explained: Expired

21 Your refund status explained: Payment reversed

22 Your refund status explained: Completed

23 Your refund status explained: Tax Free Form received

24 Your refund status explained: Needs Customs Stamp